Party Pack support

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Quick answers, clear fixes, and a real way to reach us when you need it.

Quick help

Start with the issue that looks closest to yours.

Frequently asked

The answers most players need, without the runaround.

Why can't I start a game?
Most Party Pack modes need at least two players. Open Players, add or select 2–6 people, then return to Games and choose your mode. If a premium mode is locked, restore your purchase from the Store.
How do I restore a purchase?
Open the Store in Party Pack and tap Restore Purchases. Make sure your iPhone is signed in with the same Apple Account used for the original purchase. You will never be charged for restoring an existing purchase.
Can I play without internet?
Yes. Core gameplay is designed to work offline after the app has been opened and its content is available on your device. Sign-in, purchases, restoring purchases, and fresh content updates still need a connection.
How do I change language?
Open Settings → Language and choose English or Hebrew. Party Pack fully supports both left-to-right and right-to-left layouts.
How do I delete my account and data?
Open Settings → Personal Information → Delete Account inside Party Pack. This permanently deletes your player profiles and your account, then signs you out. This action cannot be undone.
I can't hear music or sound effects
Check the Music and Sound Effects switches in Party Pack Settings, then confirm your iPhone volume is up and Silent Mode is off. Bluetooth audio may be playing through a connected device.
A premium pack is still locked
First use Restore Purchases in the Store. If the pack stays locked, confirm the same Apple Account is active, restart Party Pack, and contact us with the pack name and a copy of your Apple receipt.
How can I report inappropriate or incorrect content?
Email support@shotz-app.com with the game mode, the exact card text, and your app language. We review content reports carefully and use them to improve future card updates.
No exact match. Send us a message and we'll help you sort it out.